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Website & Information => Glitches & Forum Help => Topic started by: Zoey on April 22, 2008, 11:46:10 am

Title: Returning mass email and others.
Post by: Zoey on April 22, 2008, 11:46:10 am

I use firefox and IE, all my caches and temp internet files have been deleted (and are each time I end my session).  2 weeks ago I had a hard time with the PM box, figured out it was the mass email that was sent to everyone.  I deleted all my PM's (which took forever because each time I clicked the screen, the program would stop responding) and the problem seemed to disappear.  Today I log in, can't load the site again - I try to open in IE and go to my PM box....  All the messages I deleted are back, inculding the mass email.

I can't open the box enough to delete anything and I don't really have time to be messing with it everyday.

Just wanted someone to know incase it's happening to anyone else.  Good luck!

Title: Re: Returning mass email and others.
Post by: Gareth - Harvey & Theo's Dad on April 24, 2008, 07:33:48 am

Zoey, are you still having this problem?

Title: Re: Returning mass email and others.
Post by: Zoey on April 24, 2008, 12:42:57 pm

I can navigate the site now, but I can't enter my PM box at all or it crashes.  I know the mass email and all the others I've deleted are all back in there - but I can't get in there to delete them again.

:)

Title: Re: Returning mass email and others.
Post by: Gareth - Harvey & Theo's Dad on April 26, 2008, 20:18:26 pm

There are two ways I can clear your pm's for you, one is to log in to your account, which is going to require a huge amount of trust on your part, and a password change afterwards.  The other option would mean a little bit of work behind the scenes that would mean that all your pm's would be permanently deleted.  Let me know if you would like to try either of them :)

Title: Re: Returning mass email and others.
Post by: Zoey on April 27, 2008, 14:17:44 pm

I trust you, and which ever choice that requires the least amount of time and effort on your part is fine with me. :)

Title: Re: Returning mass email and others.
Post by: Gareth - Harvey & Theo's Dad on April 29, 2008, 21:47:12 pm

Zoey, my apologies, I've had a busy few days, I will try and get to this in the next 24hrs.  I'll try the second option first as that's the one that should have the least disturbance on your end :)

Title: Re: Returning mass email and others.
Post by: Gareth - Harvey & Theo's Dad on April 29, 2008, 21:59:47 pm

OK, do a cookie and cache clear out.  Close all open instances of your browsers, wait a few seconds and then re-open them, and let me know if the issue is fixed please :)

Title: Re: Returning mass email and others.
Post by: Zoey on April 29, 2008, 23:36:30 pm

Woo Hooo!

It still crashed Firefox, but I was able to get in and delete the mass email through IE :)  Now everything is working well, thanks a million Gareth!

Title: Re: Returning mass email and others.
Post by: Gareth - Harvey & Theo's Dad on April 30, 2008, 11:18:37 am

Glad to help, just let me know if it re-occurs :)