Author Topic: Problems Logging In? Please try this first.  (Read 12661 times)

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Offline Gareth - Harvey & Theo's Dad

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Problems Logging In? Please try this first.
« on: September 20, 2005, 23:50:31 pm »
Almost all log-in problems are cookie related.

There was a slight problem with the site that Andy has fixed now, but it does mean that you'll have to clear all cookies and temporary internet files in your browser, then close your browser and any other browser windows that are open, and re-open it for the action to take effect.

To clear cookies in Internet Explorer;

Tools > Internet Options > General Tab (should already be open on this).

Click 'Delete Cookies' & 'Delete Files' (If you haven't done this for some time, it may take a while to delete). Close browser and re-open.

If you need cookie clearing instructions for other browsers please let me know and I'll update :)

Enter the site using http://www.
« Last Edit: February 09, 2008, 14:59:07 pm by jaime-jaina&luke »

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

Offline Mum to Ella Rose

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Problems Logging In? Please try this first.
« Reply #1 on: September 21, 2005, 01:26:43 am »
Instructions for IE on Mac

Click on explorer, then preferences. first go to down on the left to "receiving files" then click cookies and you can delete those there. For the cache, it's preferences again, then under "web browser" (again on the left) click on advanced. There you can empty the cache and clear your history too.
« Last Edit: March 14, 2007, 13:15:50 pm by Gareth - Harvey & Theo's Dad »
~Sharon~  proud Mummy to

Ella Rose November 20, 2004
Alexander James March 19, 2008