My dh called Matel (Fisher-Price) And they are going to send a box for us to send the product back and they are going to send us a check for the full amount of the purchase price. The lady asked us to send the photo in the box along with the toy and an explaination as to what happened.
Very good customer service!
Karita,
I wouldn't let your lo play with the toy in the upright position. Kaitie rolled over and got her head caught on the blue part. They just need to either pad it like the green part or round it off. If you feel along the back of the blue arch the lip is pretty sharp. Kaitie didn't actually get cut she was dented :shock: Poor baby. Didn't leave a mark the next day, thank heavens.