Thanks Gareth ! I tried logging in on Friday PM but couldn't get through. I thought I may not have remembered my password correctly so I ordered a new one, just in case. The notification hasn't arrived yet. Is that normal ? I don't think that the email providers are filtering your emails, judging by the amount of junk that I get through Hotmail, and the good people of the IT department at work don't filter that severely either, I think. Could you try the Hotmail account please, failing that, could you text me on 07890 085235 please (UK number). Many thanks