Author Topic: Can't log in  (Read 962 times)

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Charlieboy3

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Can't log in
« on: January 06, 2006, 12:42:08 pm »
I opened the account about a year ago as Charliebunny but could not log in. Recently, I tried opening another account (Charlieboy2) but then again the activation key never arrived. Gareth, can you help please ? Thanks

Offline Gareth - Harvey & Theo's Dad

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Can't log in
« Reply #1 on: January 06, 2006, 14:28:14 pm »
OK, all done.  I've activated you manually under Charlieboy2, I've deleted the Charliebunny account.  If you prefer to use Charliebunny as a username you can change it easily in your profile :D

From what you've said I imagine that our system emails have been tagged as junkmail by your email provider so they are not getting delivered.

Please login and update here so I know all has worked out for you.

:D
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

Charlieboy3

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Can't log in
« Reply #2 on: January 09, 2006, 12:49:06 pm »
Thanks Gareth ! I tried logging in on Friday PM but couldn't get through. I thought I may not have remembered my password correctly so I ordered a new one, just in case. The notification hasn't arrived yet. Is that normal ? I don't think that the email providers are filtering your emails, judging by the amount of junk that I get through Hotmail, and the good people of the IT department at work don't filter that severely either, I think. Could you try the Hotmail account please, failing that, could you text me on 07890 085235 please (UK number). Many thanks

Offline Gareth - Harvey & Theo's Dad

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Can't log in
« Reply #3 on: January 09, 2006, 19:53:20 pm »
OK, I've manually reset your password and sent it to you via text.  I don't have the hotmail address, I believe that was the address you used to sign up as charliebunny, which I've deleted.

As soon as you have logged in, then please change your password via your profile.

Please update as soon as you're able.

:D
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

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can't log in
« Reply #4 on: January 10, 2006, 08:41:23 am »
Many thanks, Gareth. I'm now part of BW  :D !

Offline Gareth - Harvey & Theo's Dad

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Can't log in
« Reply #5 on: January 10, 2006, 09:05:51 am »
YW, glad it's all working for you, and welcome to the boards :D
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

charlieboy3

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can't log in
« Reply #6 on: January 10, 2006, 12:40:59 pm »
Changing the user name back to charliebunny was a bad idea, as it has desactivated the account  :? Could you please reactive it - sorry for the inconvenience

Offline Gareth - Harvey & Theo's Dad

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« Reply #7 on: January 10, 2006, 21:06:22 pm »
OK, you're showing as active, it's most likely the email change that switched you inactive, it does it by system default.

If you still can't log in, let me know and I'll reset the password and test it on my pc for you :D
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

charlieboy3

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can't log in
« Reply #8 on: January 10, 2006, 22:07:05 pm »
Following Andy's email, I clicked on the link to activate the account, but I still can't get through using the password you gave me   :(  :? Sorry to have to bother you again. Thank you

Offline Gareth - Harvey & Theo's Dad

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Can't log in
« Reply #9 on: January 10, 2006, 22:42:52 pm »
Ok, I've reset the password and tested it in IE, and I can log in as you :D

I'll send you're password via text again very soon.

HTH

:D
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005