Author Topic: Can't login  (Read 881 times)

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(FreyasMum)

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Can't login
« on: September 18, 2006, 14:47:02 pm »
I haven't accessed this site for sometime, and now I'm unable to login.

I forgot my password, so requested to set another. I accessed the link from my email, reset my password successfully (so it said!), but when I try to login it says password incorrect!

Any ideas? I don't really want to have to reregister with a different username if I don't have to!

Cheers,

Ax

Offline Gareth - Harvey & Theo's Dad

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Re: Can't login
« Reply #1 on: September 18, 2006, 18:55:39 pm »
This problem exists because of a case-sensitivity issue we have with accounts that have transferred from our previous software.  We have two usernames that are; Freyasmum & FreyasMum.  The system is caught in a cycle with regards to a correct password because the names are identical (aside from case sensitivity) but relate to two different accounts.

So, we need to identify which you are, FreyasMum or Freyasmum.  Based upon the email address you used to post as a guest then you are FreyasMum and you last logged on 552 days ago.  The other username has a tiscali email address.  If you are able to confirm which is you, then I will amend a username and manually send a password to you.

HTH :)
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

(FreyasMum)

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Re: Can't login
« Reply #2 on: September 19, 2006, 18:48:39 pm »
Hello!

I am FreyasMum!

Thanx for your assistance!

Ax

Offline Gareth - Harvey & Theo's Dad

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Re: Can't login
« Reply #3 on: September 19, 2006, 19:12:25 pm »
Ok, give me a few moments and you should receive an email from me :)
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

Offline Gareth - Harvey & Theo's Dad

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Re: Can't login
« Reply #4 on: September 19, 2006, 19:20:37 pm »
OK, I have changed your username to Freyas_Mum.  You will need to use it exactly like that to log in :)  The website should have emailed you a new password to correspond to the name change, if you can't see it then check your spam/junk folder it may be in there :)

Please update so that we will know if it has worked for you :)
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005

(FreyasMum)

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Re: Can't login
« Reply #5 on: November 14, 2006, 19:24:14 pm »
Help! The same thing has happened again!

Ax

Offline Gareth - Harvey & Theo's Dad

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Re: Can't login
« Reply #6 on: November 15, 2006, 09:01:39 am »
Ensure you are using Freyas_Mum as your login name, if you are then you should be able to order a new password if you've forgotten your present one.  Check your spam/junk folder of your email box if you're not receiving emails.

Before you try any of this you should clear your temporary internet files/cache and cookies in your browser, close and then re-open your browser.

If your problem persists then post back and I'll manually change your password again.
Gareth

Harvey - 18 Nov 2003

Theo - 24 Dec 2005